Privacy Policy

Last Updated: August 27, 2026

1. Introduction

This Privacy Policy and Account Deletion Policy describes how 3D Impressions (India) Pvt. Ltd. ("Pencil Perception Academy", "we", "us", or "our") collects, uses, stores, and protects information obtained from users ("User", "you") of the website https://www.pencilperception.com (the "Site") and the Pencil Perception Academy mobile application (the "App").

Pencil Perception Academy is operated by 3D Impressions (India) Pvt. Ltd., under the leadership of Mr. Sadashiv Atmaram Sawant, based in Mumbai, Maharashtra, India.

The Android application is developed and published on Google Play through Knorish, our technology and learning platform provider. Knorish provides the technical infrastructure, application services, and learning management technology that support the delivery of Pencil Perception Academy's courses and learning content through the App.

This Privacy Policy applies to the personal information and technical information processed in connection with the Site and App. It explains how such information is collected, used, shared, protected, retained, and deleted.

2. Age Requirement & Children's Privacy

Pencil Perception Academy is intended for users 13 years of age and older. The App is not intended for children under 13, and we do not knowingly collect personal information from children under 13 through the App.

If we become aware that a child under 13 has provided personal information through the App without the required parental consent, we will take reasonable steps to delete that information from our active systems.

3. Personal Information We Collect

We may collect personal information when users interact with our Site or App, create an account, enroll in courses, make a purchase, contact support, or use other available features.

Depending on how you use our services, we may collect:

• Full name
• Email address
• Phone or mobile number
• Account username and login credentials
• Billing and transaction-related information
• Country or city of residence, where required for our services
• Course enrollment and learning progress information
• Information you provide when contacting customer support
• Information you voluntarily provide through course discussions, comments, or similar features, where available

We collect personal information when it is provided by you or when it is generated through your use of the services. Some information may be required to create an account, process a purchase, provide access to courses, or deliver requested services.

4. Device, Usage & Technical Information

When you use the App or Site, we and our service providers may automatically receive certain technical and usage information, depending on the features and technologies used by the App.

This may include:

• Device type and model
• Operating system and app version
• Browser and network-related information
• App usage information
• Course progress and learning activity
• Crash reports and performance diagnostics
• Technical information required to maintain security and reliability

We use this information to operate the App, troubleshoot technical problems, improve performance, understand how users interact with our services, and maintain the security of our platform.

5. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide and manage courses: Provide access to enrolled courses, video lessons, downloadable materials, assessments, learning dashboards, and related services.
• To process transactions: Process course purchases, memberships, and other transactions through authorized payment service providers.
• To provide customer support: Respond to support requests, technical issues, playback problems, account-related requests, and other enquiries.
• To improve our services: Understand how users interact with our Site and App and use this information to improve functionality, content, and user experience.
• To send service-related communications: Send order confirmations, course updates, lesson announcements, account notifications, and other administrative communications related to the services you use.
• To maintain security: Detect and prevent unauthorized access, fraudulent activity, account misuse, unauthorized account sharing, and other security or policy violations.
• To protect our content: Apply reasonable technical and operational measures to protect our courses and instructional materials from unauthorized use or distribution.

6. Third-Party Services & Data Sharing

We do not sell or rent users' personal information to third parties. We may share or provide access to information with trusted service providers when necessary to operate the Site and App, process transactions, provide services, maintain security, or communicate with users.

These service providers may include:

• LMS & Platform Provider: Knorish, which provides the learning management, application backend, and related technology services used to operate the platform.
• Payment Processors: Authorized payment service providers, which may include Razorpay, Stripe, or other payment providers used to process transactions.
• Communication Services: Email delivery, notification, and communication service providers used to send transactional and service-related communications.
• Analytics & Technical Services: Service providers and technologies used to understand app performance, troubleshoot errors, maintain reliability, and improve the user experience.

These service providers are expected to use information only as necessary to provide the services for which they have been engaged, subject to their applicable terms and privacy practices.

We may also disclose information when required by applicable law, regulation, legal process, or a valid governmental request, or when reasonably necessary to protect our rights, users, property, or security.

7. Payment Information

Payments may be processed through third-party payment providers. Payment providers may collect and process payment information according to their own privacy policies and terms.

We do not intentionally store full credit or debit card numbers on our own servers when payment processing is handled by an authorized third-party payment provider.

8. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

Information transmitted through our website is protected using industry-standard HTTPS/SSL/TLS encryption where supported. Access to user information is limited to authorized personnel and service providers who require the information to perform their assigned functions.

No method of transmission or electronic storage is completely secure, and therefore we cannot guarantee absolute security of information.

9. Account & Data Deletion

Users may request deletion of their Pencil Perception Academy account and associated personal information at any time by contacting us through the designated account and data deletion request process.

How to Request Account or Data Deletion

To request deletion of your account or personal data, please use our Contact Us page:

https://www.pencilperception.com/page/contact-us

On the Contact Us page, submit the form with your name, registered email address, phone number if applicable, and a clear message requesting account or data deletion.

You may also contact us using the email address provided on the Contact Us page and request account or data deletion.

If the App provides a link to the Contact Us or account-support page, users may use that link to access the deletion request process without needing to locate the website separately.

What Happens When an Account Is Deleted

• Account information: Personal account information associated with the account will be deleted or anonymized from our active systems, subject to applicable legal and operational requirements.
• Course access: Deleting an account may result in the loss of access to purchased courses, lessons, certificates, learning records, and other account-associated content.
• Legal and financial records: Certain transaction, accounting, tax, or other records may need to be retained where required by applicable law or legitimate legal obligations. Such information will be retained only for the period necessary for those purposes.

Account and data deletion requests are generally processed within 7 to 15 business days. Where additional time is required because of legal, technical, or verification requirements, we will take reasonable steps to process the request as soon as practicable.

10. Cookies & Similar Technologies

Our website may use cookies and similar technologies to maintain login sessions, remember preferences, support website functionality, understand website usage, and improve the user experience.

Users may configure their web browsers to refuse or restrict cookies. Some website functionality may not work correctly if certain cookies are disabled.

11. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain user accounts, fulfill transactions, provide customer support, maintain security, resolve disputes, and comply with applicable legal, accounting, and tax obligations.

When personal information is no longer required for these purposes, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies, legal requirements, or data-handling practices.

When changes are made, we will update the "Last Updated" date displayed at the beginning of this policy. Users are encouraged to review this page periodically for the latest information.

13. Contact Us & Grievance Redressal

If you have questions about this Privacy Policy, our data practices, the App, your account, or an account/data deletion request, please contact us:

• Entity Name: 3D Impressions (India) Pvt. Ltd.
• Brand: Pencil Perception Academy
• Founder / Operator: Mr. Sadashiv Atmaram Sawant
• Technology & Application Provider: Knorish
• Website: https://www.pencilperception.com
• Account & Data Deletion / Support: Contact Us
• Email: [email protected] / [email protected]
• Address: Mumbai, Maharashtra, India

14. Intellectual Property

Course videos, instructional materials, PDFs, written content, images, and other materials made available through the Site or App may be protected by applicable intellectual property and copyright laws. Unauthorized reproduction, recording, redistribution, or commercial use of such materials may be prohibited.